What Type of Technician Communication Channel Will Increase Transparency and Mitigate Security Risks of your Technology Rollout?
Article by Concert Technologies
While the Partnerships define the relationship between the Technology Rollout Company (TRC) and its field force, the Technician Communication Channel determines the actual interaction between the TRC and its field technicians.
Understanding the Communication ChannelThere are 4 primary Communication Channels used in the deployment of technology solutions. By identifying and understanding each one, you will be better equipped to ensure that you select the most efficient option for your technology deployment.
Direct Tech The TRC engages the local partner company but directly manages the field technicians or supervisor at each site location.
Indirect Tech The Technology Rollout Company allows the local partner company to communicate directly with each field technician. The local partner company communicates with the TRC upon site completion and/or for support.
Single Tech The TRC does not use companies as partners and instead opts to partner with each technician directly.
Hybrid Tech A combination of the Channels may exist with associated advantages and disadvantages.
Comparing the Technician Communication ChannelsEach of these models has pros and cons. Utilizing the Direct Tech Channel helps maximize rollout efficiency and ensures quality at each site, making it the ideal option in most instances. The Indirect Tech Communication Channel is not as efficient, as the onsite technicians are managed by partners and is therefore, not the ideal technician communication channel. The Single Tech Communication Channel lacks technician redundancy and scalability which can prove to be a downfall to the technology rollout project.
Evaluating the Technician Communication ChannelIn order to fully evaluate a TRC, you must understand their Technician Communication Channel as part of the overall partnership structures as these are the individuals who are entering each site location.
What is the quality assurance policy of the technology rollout company’s partnerships and their onsite technicians?
What are the measures in place for technician redundancy?
Who is responsible for the technicians at each site?
The Ideal Communication ChannelAs presented in this article, partnering with local technician companies and utilizing the Direct Tech Communication Channel helps maximize rollout efficiency and ensure quality at each site. Understanding this information will help decision makers evaluate the business processes that a TRC has in place and ultimately its ability to deliver rapid, quality deployments on a nationwide or global scale.
About the Author
Concert Technologies has a wide breadth of services designed to complete your technology rollout as quickly and efficiently as possible. With over 180,000 projects completed and almost 15 years of industry experience, we have the system of methodologies in place to provide you with the technology rollout services needed to achieve your business goals.